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First, let me apologize to all readers for the delay in comments appearing on this page. I think I located the little bug responsible... but if any reader comments and nothing shows up, don't worry, I'll have it up shortly.

Regarding the advice above: I agree, using the software that comes with a Mac is a good bet for the switcher. First, it's generally good stuff! And second, the new switcher has enough tasks and lessons to juggle, without the added hassle of installing and configuring new software. Starting with the built-in software will help a switcher get up to speed fast, with no regrets over spening $$$ on a software package that turned out to be unnecessary. Later, with a little experience under the belt, the switcher can, like the rest of us, confidently buy and use third-party software as needed.

The comment on the quality of Apple support is also a good one for switchers to know. Needless to say, Apple support isn't perfect – there's no denying the existence of the occasional horror story, even – but there are so many more stories of quick, competent service, including free, unexpected replacement of parts or products at Apple Store Genius Bars. (A switcher who lives near an Apple Store is in for a treat.)

Walter Mossberg may not have stated it clearly, but I believe he was looking to restrict his article only to issues with OS interface differences. As such, the points above don't really fall under his intended topics. But they would be good fodder to place into future info for switchers; with thanks to you, I'd like to do so.