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Quick Mac guide for switchers from Windows: Adding to Walter Mossberg's tips

As switching from Windows to the Mac approaches national pastime status in the US, lots of new Mac owners are running into small speed bumps in the form of interface differences. The Wall Street Journal's inimitable technology columnist Walter Mossberg offers a helpful list of general tips to quickly acclimatize those jumping from Windows to Mac OS X (more specifically its latest version, 10.5 or "Leopard"). Take a read:

Some General Tips for Switch to Mac From Windows

While the guide is both useful and a nice quick read, some spots are a little too brief and miss finer points. With thanks to Mr Mossberg for his compilation, I'd like to repeat his tips (in blue) with clarifications and additions of my own. (Be sure to read the original article linked above, for added introductory information, reader comments, and helpful links.) 

Walter Mossberg's tips for switchers, with Mactivist's unsolicited commentary 

Menu Bars: In Windows, each program typically has its own menu bar. On the Mac, there’s a single menu bar at the top of the screen that changes, depending on which program you are actively using.

It's more helpful to note that in Windows, each window, not each program, has its own menu bar. (A program can have many windows, so a single Windows program may display many menu bars.) Conversely, in Mac OS X, each program has its own single menu bar, which, as noted above, always appears at the top of the screen.

To further describe the difference: In Windows, you can typically see a menu bar in every open window of every active program. In Mac OS X, you can only see one menu bar at a time, belonging to whichever program is "active" (that is, whichever program is "in front", ready to take your input). The commands in the menus will apply to the entire program, or to whichever of the program's windows is in front, as appropriate. 

Task Bar: The equivalent of the Windows XP Task Bar on the Mac is the Dock. Unlike the Task Bar, which primarily holds icons representing open windows, the Mac Dock primarily holds icons of programs you use most often. To place a program onto the Dock, you just drag its icon there. To remove it, you just drag its icon off the Dock and it disappears in a puff of animated smoke.

Let me expand on the word "primarily" in the description of what the Mac's Dock does. The Dock holds one-click icons for quick access to programs, folders, and more. Specifically, icons in the Dock represent:

  • All active applications (indicated by a small blue dot under the icon in Leopard)
  • Other applications which you want to quickly access (with no blue dot underneath until activated)
  • Folders whose contents you want to quickly access
  • Documents which you want to quickly access (i.e., open) 
  • Any program windows which have been "minimized" (to temporarily clear them from the screen)
  • The system-wide "Trash can"

That's a lot of stuff. Just think of the Dock icons as quick-access buttons for 1) all active applications, all minimized windows, and the Trash can; and 2) any applications, folders, and documents you want to get at easily.

(Incidentally, I've had a hard time explaining the Dock to one non-technical user, who had trouble with an application etc. being "in the Dock" and also "in the Finder" or "in such-and-such folder". I finally described the Dock's icons as buttons to get at the original object, which still lies in its original place. Like buttons in an elevator: the "5" button represents the fifth floor, and lets you get to the fifth floor, but the button isn't the fifth floor itself. I think that helped, but does anyone else find it enlightening? Or just more confusing?)

Start Menu: There is no Start Menu on a Mac. Its functions are divided between the Dock and the Apple menu at the upper left of the Mac screen.

The Windows Start Menu's one-stop functionality can be handy, so its disappearance is disconcerting for some switchers. It may help to think of the Mac OS X replacements in this way:

  • Apple menu: Go there for things related to controiing the computer overall: restart, shutdown, logging out, System Preferences (Control Panel in Windows parlance), software updates, etc.
  • Dock: Go there for quick access to all Dock items described earlier: active applications, other favorite applications, favorite folders and documents, minimized windows, etc.

I have to add, though, that the two together don't necessarily offer access to everything. If you want to get at an application or document not appearing in the Dock (or in the Apple menu's handy "Recent Items" menu item), you'll have to use a program called Finder, the Mac OS X's equivalent of Windows Explorer.

Fortunately, it's simple to make your Dock as useful as you like: by placing icons for key folders like Documents and Applications – or even for your entire hard drive – into the Dock, you can truly get at any application or document from the Dock.

The team of a well-prepped Dock plus the Apple menu offers you far better access to everything and anything than does Windows' combination of the Start Menu and Task Bar!

Control Panel: The Mac equivalent of the Windows Control Panel is called System Preferences, and it can be launched from either the Dock or the Apple menu.

System Preferences is a single application in Mac OS X. It can always be launched from the Apple menu, as noted above, and also from a place not noted: from its location with the Applications folder.

It can also be launched from the Dock, per the above – if its icon appears in the Dock! Macs ship with a System Preferences sitting handily in the Dock, but a user may have removed it. If that's the case, you might want to place it back into the Dock for easy access in the future. 

Keyboard shortcuts: Common Windows keyboard commands, such as Ctrl-S for Save, Ctrl-P for Print, and many others, are also available on the Mac. However, instead of using the Control key, they use the Mac’s Command key, which bears either a cloverlike symbol or an Apple logo. So, on the Mac, for instance, Command-S is for Save.

All true. It's also worth noting that keyboard shortcuts are famously more consistent across applications in Mac OS X than in Windows, a nice aid for new switchers and experienced users alike.

Quitting programs: In Windows, you can quit a program by clicking on the red “X” in a square at the upper right corner of the window you’re using. But on the Mac, if you click on the equivalent button — a red “X” in a circle in the upper left corner — you are merely closing the window, not quitting the program. To quit the program, you must either select Quit from the leftmost menu or press the Command and “Q” keys together.

This calls for clarification. Contrary to the above, clicking the red "X" in the upper right corner of a window in Windows doesn't necessarily quit a program. It only closes the window, the same as in Mac OS X. However, if that window was the program's last (or only) window, then Windows does indeed quite the program entirely, as described above.

What's different on a Mac? As described above, if the program has multiple windows (or can have multiple windows), then closing a window only closes the window, and nothing more – even if it's the last window! The program remains active, as is indicated by the "active application" blue dot under its icon in the Dock, and its Menu bar at the top of the screen. So, despite no open windows, you can still use the program's Menu bar to perform usual functions, such as calling up a new window, opening preferences, or finally shutting down the program. This behavior is different from Windows.

However, here's the kicker: if a Mac program has only one window and can have only one window, then closing the window will typically close the application as well. This behavior resembles Windows.

is the Mac method inconsistent? No, there's a logic behind it – though many experienced Mac users themselves fail to grasp it. It's this:

If a program can have multiple windows, as a web browser or word processor can, then closing the last window is not necessarily a sign that you want to shut down the program. You might very well want to simply close the single open word processor document, and then start a new one, for example. Mac OS X makes no assumptions about what you want here, and lets you actively shut down the program when you're ready. (Think of it this way: if a program can have any number of windows open, "zero windows" is just another valid possibility. The Menu bar – sort of an "honorary window" itself – remains available for giving new commands to the program. )

But if a program can have only one window, like Mac OS X's little Calculator program, then in all likelihood, you're closing the window because you're just plain done with the program. True, you could think of contrived exceptions to that, but it's logical for Mac OS X to assume that by closing a one-window application, you're indicating that you're finished using it. 

There you go. It takes a lot of words to describe Mac vs Windows behavior in detail on this point, but it's a minor issue to begin with, and in the end you'll probably find the Mac's behavior perfectly comfortable.

Maximizing windows: When you click on the blue maximize button in Windows XP, the window you are viewing occupies the whole screen. In Leopard, the equivalent button — a green circle at the upper left — increases a small window’s size to a footprint deemed optimal for its contents, which isn’t always the whole screen.

Mossberg's word "optimal" neatly catches the general intent of the button. Let me add that in practice, the green button's intent is a bit of a black box. It'll toggle back and forth between the window's current size (and position) and some other size (and position) that Mac OS X deems "optimal". (The user may not always agree...) Or it can toggle between two sizes/positions, both set in turn by the user. Or in some cases, as in iTunes, it can change the appearance of the window.

You'll need to experiment to get the feel of it. Just keep in mind that it's generally a handy button when a window shows up too small, or partly off-screen, or otherwise inconveniently; a quick click on the green button can smarten up the window faster than manual moving and reshaping will. (Usually.)

Note too that many applications will have a Menu bar heading called "Window", with a "Zoom" command underneath, which will perform the same task as the green button.

Switching programs: One common way to switch among running programs in Windows XP is to press Alt and Tab together. This displays icons of each running program and allows you to switch among them. On a Mac, the same trick can be performed by pressing the Command and Tab keys together. The Mac also has a terrific feature called Expose, which shows every open window at once, in miniature form, so you can navigate among them. You can trigger Expose in a number of ways, but the most common is to hit either the F9 key or the dedicated Expose key, depending on your Mac model.

This is all good, but two notes are in order:

1) Exposé is Mac OS X's preferred way to switch among open windows, not among applications. That is, switching to a window that belongs to iTunes is naturally a way to switch to iTunes; no objection there. But to split hairs, selecting an Exposé window as described issues the command "Take me to this window!", and not the command "Take me to iTunes!".  (When showing all windows as Mossberg describes, Exposé doesn't even make clear to the user what windows belong to what applications.)

2) The good Mr Mossberg doesn't mention the canonical way to switch among applications in Mac OS X: just click on the application's Dock icon! (Remember, active applications always have an icon in the Dock.)

Right-clicking: Contrary to common belief, the Mac has a right-click menu function, just like Windows. Most desktop Macs now come with a mouse that allows right-clicking, and you can use almost any two-button USB mouse with any modern Mac. If you are using a Mac laptop, which has only one button under the track pad, you can simulate a right-click by either holding down the Control key when you click, or by placing two fingers on the track pad while clicking. The latter technique, which I favor, must first be turned on in System Preferences. 

One important note on the above: while any Mac running Mac OS X should be fine with either a multi-button mouse or the Control key method described above, the two-finger track pad approach will work only on more recent Mac laptops.

Screen: Your desktop picture and screen saver on a Mac are set via a System Preference called Desktop & Screen Saver. Screen resolution is set in the Displays System Preference. In Windows XP, all of these things are included in the Display control panel.

I can't think of any comment to add to that one.

All in all, a good list from Walter Mossberg. I hope his list, with the extra notes above, will help any Windows user leap right over those "hey, things are different!" hurdles.

Any questions, switchers?

Are there any points still unclear in your upgrade from Windows to Mac OS X? I'm an experienced switcher myself, so fire away!

Average: 4.7 (6 votes)

Re: Quick Mac guide for switchers from Windows: Adding to Walter

Hey, thanks for explaining the logic behind the close button! I've been a Mac user for 6 years now, and I could never fully figure out why Apple chose this behavior. Personally, I don't agree with their decision, (I may, for example want to "put away" my Mail Viewer window by closing it; if I reactivate Mail, it re-opens it. I may also want to "put away" Calculator temporarily by closing it.), your explanation makes a lot of sense.

Having said that, I miss the "Put Away" menu item from pre-OS X. It was so...cute!

Re: Quick Mac guide for switchers from Windows: Adding to Walter

uh either windows or mac, isn't the logical method of "putting stuff away" to minimize?
Both mac and PC have this function on the windows and it works wonderfully on either one.
I just switch from PC to mac and i picked up all the differences and had no complaints after just 1 day, but i've used apples all the way from II's and SE's or LC's and still remember when PC had DOS prompts, so these things are all second nature at this point

Re: Quick Mac guide for switchers from Windows: Adding to Walter

I agree, newbies should be taught to use Minimize as the easiest method to get something "out of the way" – though in many cases, closing something really doesn't cause trouble, as the app will "re-spawn" it as needed (like the Mail Viewer window), or if a fast computer, re-open the app (like Calculator) with no real lag.

But perhaps an even more important lesson for some newbies may be: Don't worry so much about getting things out of the way! Want to switch from Mail to Safari? Don't worry about minimizing, closing, or hiding Safari, or moving its windows around to reveal the Mail windows buried beneath. Just go to Mail – via Dock, or Command+Tab, or Exposé, or just clicking on any visible part of a Mail window – and start using!

Re: Quick Mac guide for switchers from Windows: Adding to Walter

Actually, there's yet more depth to that close button behavior; I stopped where I did just to keep things short!

You hit upon another aspect of its behavior: the way that, for example, Mail will "re-spawn" the Mail Viewer window when you activate Mail from the Dock, even though you had earlier closed that window. I believe Safari and many other apps will similarly create a new window when activated, even though you had early closed all windows.

It's a matter of human logic: the programmers thought through the scenarios, and decided that someone who goes out of the way to click on Mail or Safari most likely wants to interact with the program in the usual way – that is, wants to see a Mail Viewer window or a browser window.

Again, it's possible to think of contrived exceptions: "No, I don't want a browser window, I want to close all Safari windows, go to another app, then use the Dock to go back to Safari, and then open its Preferences, all without seeing another browser window!" For that user, it'd be nice if Safari would indeed keep its windows closed until specifically directed, via the menu, to create one again.

But the programmers decided that such an oddball user's wish has to take a backseat to the newbie who's closed all his Safari windows and, not hep to using the menu to create a new one, forlornly clicks on the Dock thinking "What happened to my Safari?" It's these real-world "likely situation" scenarios that bring many of the quirks we know and love (?) to our software – at least, to good software by developers that actually think through such issues.

It's a big topic for later, but I'll note here: I often hear newbies told that they have to "learn to think like the computer" to master the thing. That is so wrong. The key to mastering a computer is thinking like a human – specifically, thinking like the human programmers who designed software behavior in response to expected human user behavior (and let in a dash of the programmers' human failings, too). That's the way to grasp computer mastery.

Re: Quick Mac guide for switchers from Windows:

There is a slight different between using Alt+Tab in Windows and using Cmd + Tab in Mac OS X. In Windows, Alt+Tab allows you to switch to a minimized Window, and will un-minimize it automatically for use. Cmd+Tab in the Mac will only let you switch programs, but will not bring up the minimized window.
However, there is a solution!! Instead of minimizing a window to the dock, you can you Cmd+H to HIDE a window. This allows you to use Cmd +Tab to bring back a hidden window. I believe that before OS X and the dock, a Hidden window was the Mac equivalent of Windows' minimizaton to the dock.

Re: Quick Mac guide for switchers from Windows:

I think Hide is a great feature. Being able to make all windows of an app vanish with a single keystroke is really handy. Use it a lot, and things always stay nice and clean, even with tons of apps running.

Re: Quick Mac guide for switchers from Windows:

Actually, if I'm not mistaken, there's another BIG difference: In Windows, Alt+Tab switches among open windows, whereas Cmd+Tab on a Mac switches among open applications.

Either can be good or bad, depending on what you want to do. If you're looking at a dozen Firefox windows and want to switch to Tetris, Cmd+Tab on a Mac will do it very quickly. But you have to Alt+Tab through a lot of open windows on Windows before you get from Firefox to the next application.

On the other hand, when you do want to quickly switch back and forth between two open windows in the same application, Windows' Alt+Tab is very handy, while the Mac's Cmd+Tab won't work. You need to use Exposé on the Mac, or the list of windows under the "Window" item in the program's Menu bar, or the list of windows available from the program's Dock icon. Or, you need to use a different key combination that switches among a program's windows – but that, I believe, is implemented pretty erratically in Mac OS X.

For what it's worth, I see Windows as promoting a workstyle more focused on individual windows, and Mac OS X a workstyle more focused on individual applications. Pifalls for switchers can lurk within!

(Question for all: is Walt Mossberg wrong in saying that Alt+Tab in Windows XP switches among programs? Should that be "among windows"? I don't have XP available at hand, but I think it may be quite wrong.)

Re: Quick Mac guide for switchers from Windows:

To switch between open windows in the active application, you can use command + ~, and that, like command + tab does with applications, will cycle through all the open windows of the active application.

Keystroke for switching among an app's windows

I've heard of that technique, and it's worth mentioning as you do... but there are problems with it. First, is it implemented universally, or just in some apps? I have a feeling it's the latter. And how are users to know about it at all? In my version of Safari, for example, unless I'm just not seeing it, I don't see those keystrokes anywhere in the menus. Nor in the menus of a handful of other apps I checked right now.

More importantly: Whether it's in the menus or not, it just doesn't work for me! In Safari, for example, the keystoke does nothing. Is that because I have a non-US keyboard? (The ~ mark, for me, requires use of the Shift key.) I don't know.

So, at least some of us Mac users are without any consistent means of switching among an application's windows, other than Exposé. I wish there were a universal keystroke for the task. In this one respect, I think Windows is a wee easier for users (at least newbies) than Mac OS X: its Alt+Tab wiil take you to any open window. (Even if OS X had a universal keystroke like Command+~, that's still a bit more difficult, as the user has to distinguish between one keystoke for switching among apps, and another for switching among an app's windows. It's arguably better for the user in the long run, as users should make a proper distinction between apps and windows, but the Windows way is at least initially easier. IMHO.)

Re: Keystroke for switching among an app's windows

While I sometimes find it useful to alt-tab between windows in Windows, I love the way OS X is smart about cmd-tabbing between apps.

For example, if I'm you're and pasting numerous times between two applications, cmd-tab will will toggle you between the two apps you're actually using, rather than having to cmd-tab through a bunch of open apps.

My most frequent use of cmd-tab is to be selective in quitting a pile of running apps: Thumb remains on the cmd key, and index finger tabbing through the list of apps, periodically straying to the Q to cmd-Q(uit) an application.

Re: Keystroke for switching among an app's windows

Doug wrote:

While I sometimes find it useful to alt-tab between windows in Windows, I love the way OS X is smart about cmd-tabbing between apps. For example, if I'm you're and pasting numerous times between two applications, cmd-tab will will toggle you between the two apps you're actually using, rather than having to cmd-tab through a bunch of open apps.

Agreed, it's good stuff – but is Windows different there? I thought that it, too, will toggle between two windows with each press of Cmd + Tab.

It can be handy that the Mac will toggle between two apps in that manner – but that's actually a bit inconvenient when I want to toggle between two windows of the same app. No consistent Mac keystroke for that. : ( In this area, Windows' behavior may be more convenient: you can toggle between any two windows, whether they're from the same app or different apps. In Windows, it may take a lot of initial Cmd + Tab presses to get from that first desired window to the second desired one, but from there, I believe you can toggle between the two with just Cmd + Tab presses. (Correct me if I'm wrong!)

As for the ability to perform consecutive operations like Quit while in a Mac's  Cmd + Tab mode, I agree, that's a great feature that many people overlook. I have no idea whether Windows offers the same. 

Re: Quick Mac guide for switchers from Windows: Adding to Walter

Excellent expansion to Walt's article; I'll probably be sending this on to my mother, who I frequently have to help with OS X since the copy of Windows on her Boot Camp partition started assaulting her with pr0n popups (naturally I thought "why waste time fixing it when there's already an alternative handy that isn't broken?"). There are just a couple of things I might add as well:

• Another way to think of the Dock's behaviour in terms of handling applications is that, quite simply, it brings up an app when you click on its Dock icon, whether it's running or not. If it's already open in the background, it merely brings it forward for you to interact with; if it isn't running, it opens it for you. When I grasped that each icon is sort of an "I want this, no matter what" button, it made a bit more sense to me than it already did.

• For keyboard shortcuts, another great way to find out what they are is simply to trawl through the menus. Any menu command that also has a corresponding keyboard shortcut shows that shortcut on the right-hand side of the menu item. Apple doesn't make it readily evident what a few of the symbols they use are supposed to represent, so:

⌘ is the Command key (as previously mentioned),

⌥ is the Option (a.k.a. Alt) key,

⇧ is the Shift key, and

⌃ is the Ctrl key.

• Exposé can also show you just the windows of the currently-in-use application (granted, I don't know anyone who's used that function, but it's there), or throw all the windows out of the way to let you see the desktop and interact with the icons on it.

Another important and very useful thing to know about Exposé is that you can trigger and use it even while you're in the middle of dragging something with the mouse! If you want to, say, get a file from a Finder window into one of those file upload fields in Safari (the ones with a "Choose File" button) instead of navigating all the way through to the file again using the sheet that normally slides down, you can start dragging the file, then press the Exposé key (or flick the mouse at the appropriate screen corner, if you have one assigned to Exposé) without letting go of the mouse button, hover over the Safari window for a second — it'll blink a couple of times and zoom to the front — and release the mouse button to drop the file right on the field. Like explaining OS X's window-closing behaviour, it sounds more complicated than it is, being in reality more like one smooth action punctuated by a key-press or two. I'd used my Mac for over two years before I realized I could even do this instead of using the "hard way".

Re: Quick Mac guide for switchers from Windows: Adding to Walter

Thanks for the extra info! Some thoughts:

1) I really want to second your suggestion to "trawl through the menus". I think it's a HUGELY important technique for users (especially newbies). After all, menus represent the primary genius of the graphic user interface: don't ask the user to memorize or look up commands; show all the commands up front, and let the user choose from among them!

Yet I find that many newcomers just never "take to" the menus, always looking first for a visible button or other control in a window, and if not finding it, asking "How do I do..." To which I so often sigh and say, like I do every time, "Anything you want to do is probably in a menu, so start by looking there..."

2) Good keyboard shortcut overview. I remain baffled as to why Apple uses the special key symbols in menus and in documentation, yet except for Command, doesn't show those symbols on the keys themselves! (More bizarre: There is a symbol on the Control key, but it's not the same one used in menus.) That almost seems an intentional effort to confuse people, and is so at odds with the good design seen elsewhere.

There are still many improvements that could be made to the Mac interface!

3) Exposé: Who uses it to reveal a single application's windows? I do, all the time! Very useful. 

As for the Exposé techniques you describe, you're right on: hard stuff to write and read, easy to show in person. And while it remains in the field of "advanced" techniques for many users, it's extremely useful stuff that really boosts productivity, as you suggest. 

Re: Quick Mac guide for switchers from Windows: Adding to Walter

The Mac/Apple family of users are the best people ever. All the message boards I have come across have been friendly and helpful, as is your information. The only problem I have had is learning the keyboard short cut keys. I have talked my husband into buying an iMac (I have a Macbook which I am about to use to start law school in August). My boss' home computer crashed and he has a 16 year old at home. I think I have convinced him to switch to an Apple. The assistance you receive from the Apple Stores is terrific. You could not pay my way through law school to get me to change back to PC/Windows (an it's $37K per 8 months!)

Re: Quick Mac guide for switchers from Windows: Adding to Walter

I'm glad to hear that you're finding the online Mac "community" helpful. I have to agree, I rarely see one user really jump on another in forums etc. (unless it's really warranted : ).

I see you're now convincing others to join you in happier computing. Ah, Mactivism in action!

Re: Quick Mac guide for switchers from Windows: Adding to Walter

It might be worth noting how spotlight works. I found its use one of the coolest things when I first got my mac. In XP, the finder just does a brute force file by file of the folder you tell it to. In OSX, it actually gives results as you type what you are looking for. I guess it uses some sort of compiled indexing method that OSX keeps up to date.

I think it is worth making a point to tell switchers that it is usually best to use Apple software that come with OSX (mail,safari,itunes,iphoto) if you want maximum enjoyment and integration. OSX has great useful integration, but only if you use programs that come with OSX. Of course, there are exception such as Aperture, but that is also APPLE. I imagine there are other examples I am unaware of, but when you consider most switchers are going to use the stuff installed, or worse, try to get the windows equivalent they are used to, I think it is worth pointing out that they should avoid this, and go through the small learning curve to OSX installed applications.

LAstly, both articles missed one of the biggest strengths of Apple. Apple support. I have used the phone support numerous times, and was pleasantly surprised each time. In a world of terrible customer service, Apple shines in supporting its products. It is also worth noting that, unlike windows, you don't pay for each 'incident', which is insane. When you buy any Apple product you get free phone support for a defined period. I believe a MAC is for one year. And you can extend Applecare for a total of three years. When you consider the per-incident cost it is a bargain. Also, may windows users I know get frustrated when they believe windows 'is broke'. What this usually means is they called a person they believe to be 'tech savvy' and that person couldn't fix their problem. The best solution here is to call Microsoft, but the cost is prohibitive, so they run around upset and unsatisfied. A call to Apple in OSX, or any Apple product for that matter, will most likely net the result they were looking for.

Thanks for the nice clarifications and I would like to see another article with further 'switcher' help such as the ones in my write up.

Additional points for switchers

First, let me apologize to all readers for the delay in comments appearing on this page. I think I located the little bug responsible... but if any reader comments and nothing shows up, don't worry, I'll have it up shortly.

Regarding the advice above: I agree, using the software that comes with a Mac is a good bet for the switcher. First, it's generally good stuff! And second, the new switcher has enough tasks and lessons to juggle, without the added hassle of installing and configuring new software. Starting with the built-in software will help a switcher get up to speed fast, with no regrets over spening $$$ on a software package that turned out to be unnecessary. Later, with a little experience under the belt, the switcher can, like the rest of us, confidently buy and use third-party software as needed.

The comment on the quality of Apple support is also a good one for switchers to know. Needless to say, Apple support isn't perfect – there's no denying the existence of the occasional horror story, even – but there are so many more stories of quick, competent service, including free, unexpected replacement of parts or products at Apple Store Genius Bars. (A switcher who lives near an Apple Store is in for a treat.)

Walter Mossberg may not have stated it clearly, but I believe he was looking to restrict his article only to issues with OS interface differences. As such, the points above don't really fall under his intended topics. But they would be good fodder to place into future info for switchers; with thanks to you, I'd like to do so.  

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Never ask what sort of a computer a guy drives. If he's a Mac user, he'll tell you. If not, why embarrass him?

— Tom Clancy